Refund & Returns Policy

Refund & Returns Policy

Last updated: [Insert Date]

At Somiro Sleep, we want you to love your sleep experience. That's why every Somiro Pillow is backed by our 30-Night Risk-Free Trial.

30-Night Sleep Trial

We understand that adjusting to a new pillow can take time. We encourage customers to use their Somiro Pillow for at least 14 nights before deciding whether it's right for them.

If you're not completely satisfied, you may request a return within 30 nights of receiving your order.

Eligibility for Returns

To be eligible for a return:

  • The return request must be submitted within 30 nights of delivery.

  • The pillow must be in good condition, free from excessive stains, damage, or misuse.

  • Proof of purchase must be provided.

  • Returns must be approved by our customer support team before being sent back.

How to Start a Return

To initiate a return, please contact our support team at:

Email: support@somirosleep.com

Please include:

  • Your order number

  • Full name

  • Reason for return

  • Photos of the product (if requested)

Once approved, we will provide instructions for completing your return.

Return Shipping

Customers are responsible for the cost of returning the product unless the item arrived damaged, defective, or incorrect.

We recommend using a tracked shipping service, as Somiro Sleep cannot be responsible for returns lost in transit.

Refunds

Once your returned item has been received and inspected, we will notify you by email regarding the status of your refund.

If approved, your refund will be processed to your original payment method.

Please allow:

  • 3–5 business days for inspection and processing

  • An additional 5–10 business days for your bank or card provider to complete the refund

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

Please include:

  • Your order number

  • Photos showing the issue

We will work quickly to provide a replacement or refund where appropriate.

Order Cancellations

Orders may be cancelled free of charge before they have been processed for shipment.

Once an order has been dispatched, it cannot be cancelled and must instead follow the standard returns process.

Non-Refundable Items

Refunds may be refused where:

  • The product shows excessive wear, misuse, or intentional damage.

  • The product has been altered or modified.

  • The return request is submitted outside the 30-night trial period.

  • Proof of purchase cannot be provided.

Contact Us

For any questions regarding returns or refunds, please contact:

Somiro Sleep
Email: support@somirosleep.com

We are committed to making your experience with Somiro simple, transparent, and risk-free.