Shipping policy
Shipping Policy – Somiro Sleep
At Somiro Sleep, we know good sleep shouldn’t have to wait. Below you’ll find everything you need to know about how and when your order will arrive.
Order Processing
All orders are processed within 1–3 business days (excluding weekends and public holidays).
Once your order has been processed, you’ll receive a confirmation email with tracking details as soon as your order is dispatched.
Please note: During busy periods (sales, promotions, holidays), processing times may be slightly longer.
Shipping Locations
We currently ship to:
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United Kingdom
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Selected international destinations (availability shown at checkout)
If your country is not listed at checkout, unfortunately we do not ship there at this time.
Estimated Delivery Times
United Kingdom
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Standard Shipping: 5–8 business days
International Orders
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Estimated delivery: 7–15 business days, depending on location and customs processing
Delivery times are estimates and may vary due to factors outside our control, such as customs delays or carrier issues.
Shipping Costs
Shipping costs are calculated at checkout based on your location and selected shipping method.
From time to time, we may offer free shipping promotions, which will be clearly displayed on our website.
Tracking Your Order
Once your order has shipped, you’ll receive a tracking number via email.
Please allow 24–48 hours for tracking information to update after dispatch.
Customs, Duties & Taxes (International Orders)
For international orders, customs duties, taxes, or import fees may apply depending on your country’s regulations. These charges are the responsibility of the customer and are not included in the item price or shipping cost.
Delays & Lost Packages
While we work closely with our shipping partners, delays can occasionally happen.
If your order hasn’t arrived within the estimated delivery timeframe:
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Please allow a few extra days for unexpected delays
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Then contact us at somirosleep@gmail.com and we’ll be happy to help
If a package is confirmed lost in transit, we’ll arrange a replacement or refund, depending on the situation.